Returns, Exchange & Refund Policy


It is important that you are 100% happy with your purchase from DOS.  If a reason arises and you are not completely satisfied with your items, you can simply return them for full refund or exchange

 

IN STORE RETURNS

 

ALL Items purchased from DOS can be returned or exchanged at any of our stores (exchange terms and conditions apply).

 

MAIL IN

  1. You can return the items within 4 days of delivery for a full refund.
  2. Please send us an email (sales@dosafrica.com ) before you return your item.

Please do not send back your parcel until we e-mail you back

  1. All items must be returned in their original condition, unworn, unwashed, with all tags attached.

Returns that are damaged, soiled, altered, may not be accepted.

  1. Buyer is responsible for all shipping charges on returned merchandise, which is returned because buyer bought the wrong size/color or caused by non-quality problems.

Delivery/Shipping Information

 

For Shipments in Nigeria

 

For INTERNATIONAL SHIPMENTS in the US, UK and all other countries, dhl approved international posting rates apply.

 

Frequently Asked Questions

 

General

 

Q1.Why Should I Choose DOS?

 

DOS is a global online/retail store dedicated to western high-street & African fashion by offering various kinds of women’s apparel, purses, shoes, jewelry, accessories, beauty products, etc.

DOS has already grown to the leader of high fashion retail/online store in Nigeria and aims to make you close to the planet’s most cutting-edge fashion, no matter where you are or what class or age group you are in. Pursuing fashion is the right of every woman.

 

Q2.Where’s DOS Located?

 

We are located at No 30 Norman Williams off Awolowo road Ikoyi Lagos Nigeria.

 

Q3.Do You Have Physical Stores?

 

We accept orders placed online, and we have our flagship store in Lagos Nigeria.

 

Account

 

Q1.Why Can’t I Receive Emails From DOS?

 

Emails from DOS may be blocked from your mailbox, or you may find them in Spam .Also, please make sure you register your DOS account with a correct email.

 

Q2.What Should I Do If I Forget My Password?

 

If you forgot your password,follow the “Forgot Password” instructions on the Log-In page, or write us an email at service@dosclothing.com.ng

 

Q3.Can I Change My Password?

 

Yes, you could change your password after you log in your account.

 

Q4.Can I Change My Email Address In My Account?

 

Yes, please contact our Customer Service for help or email us at service@dosclothing.com.ng

 

Q5.Is My Pers

Browsing

 

onal Information Kept Safe &Private On DOS?

 

You can be assured that shopping with dos is safe! We are a member of “Verified by Visa” and “Secure by Mastercard”, providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

 

 

 

Q1.How Do I Place An Order?

You can view our entire product range at your ease. If you already know what you are looking for, you can breezily browse through our categories or use the Search function on our webpage.
Once you have selected an item, choose the colour, the size and the quantity (please refer to the Size Guide if you need help to find the right size), and click on the ‘ADD TO SHOPPING BAG’ button. Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
When you confirm your selected items to purchase, you will be asked if you want to place your order with or without a customer account. We genuinely suggest you checkout with an account as you will be able to benefit a lot.
The last step provides you with a general-view of your order and allows you to edit your billing address and shipping address.
Once you have successfully placed your order and finished the payment, you will receive an order confirmation e-mail. Please note that this e-mail only confirms the receipt of your order.

 

You will receive a separate confirmation e-mail when the order is dispatched. If you need support or any problem should occur, please write us an email at service@dosclothingco.com

 

Q2.Which Payment Methods Does DOS Offer?

We accept the following payment methods; bank transfer into our account GTB 0002900710 DOS GLOBAL NETWORK LTD, DIAMOND BANK 0065454623 DOS GLOBAL NETWORK LTD, INTERSWITCH, VISA MASTER CARD.

 

 

Q3.Is There A Minimum Order Value?

There’s no minimum amount that has to be ordered.

 

 

 

Processing

 

Q1.How Do I Know If My Order Is Being Processed?

Once you receive the Order Confirmation email, you will know that you order will be processed and the Shipped Confirmation email will inform that the order is already on its way to the shipping address.

 

Q2.Can I Change or cancel My Order After I Place It?

We sincerely remind you to check your shopping bag carefully before finalizing the order. Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

 

 

 

Q3.How Long Will It Take You To Ship My Order?

It usually takes about 1 working days for us to process your order before it’s shipped.

 

Q4.?Back orders or Pre-Order?

We sometimes have merchandise for sale that has not yet been received by our distribution center, or that has sold out and is being restocked. You may still order these items, and we’ll ship your purchase to you when we receive your merchandise. See below for additional information regarding backordered items. The expected ship date for backordered/pre-order merchandise is listed when you add an item to your shopping bag. We will contact you via email if the date changes.

 

 

Q5.Why Was My Order Canceled?

Unfortunately, sometimes the item you ordered may suddenly become unavailable, if we couldn’t get in touch with you, we will cancel the order and refund to your credit card originally used for payment. If your order contains additional items, we will ship the other items and remove the unavailable item from the order.

 

Shipping

 

Q1.Which Countries Does DOS Ship To? Is It All Free?

We ship worldwide. We are continuously expanding our business to more areas all around the globe.

 

Q2.Do You Offer Express Shipping?

Yes, you may choose express shipping on the check-out page. This will attract additional charge.
And we don’t do overnight shipping.

 

Q3.Will There Be Tax Or Duty? What If The Customs Contacts Me?

Usually there’s no tax or duty fee for our customers, we will do our best to avoid them. If the customs contacts you, please write us an email at service@dosclothing.com and don’t go to the customs until you hear back from us.

 

 

Q4.Will I Get A Confirmation When The Order Is Shipped?

We will send you a Shipped Confirmation email when the entire order is shipped out.

 

Q5.How Soon Can I Get My Order?

It usually takes one working days for us to process your order before dispatching, the time may be longer if the order is large. We will do our best to minimize the potential impact of any processing delays.
Please note it might take longer during high peak seasons or due to unexpected factors.

 

Q6.How Can I Track My Order?

You may track your order in “My Account” 2-3 working days after you receive the Shipped Confirmation email.

 

Q7.Can I Change The Shipping Address After It’s Shipped?

Sorry, we cannot change the address for you. In that case, please keep a close eye on the tracking information and contact the shipping company when the time is right.

 

Q8.Do You Ship To PO.BOX Address?

No, we don’t ship to PO.BOX address, please write a correct delivery address in your order.

 

Q9.What Should I Do If My Order Gets Returned?

Please contact the shipping company or post office as soon as possible if you notice your parcel is being returned to us, if they already returned the parcel, please write us an email at service@dosclothingco.com,we will arrange the refund or redelivery.
Notes concerning parcels being returned to us due to unsuccessful delivery caused by the following reasons: 1.Incorrect address;2.Shipping company couldn’t get in touch with the recipient;3.Awaiting collection as requested by recipient, but the recipient didn’t show up. Customers are responsible for the shipping fee (10% of the parcel’s value) if they want a refund, or they will have to pay additional shipping charges if they want a redelivery.
Thus we sincerely remind you to leave us the correct address and keep contactable.

 

Click here for our delivery/shipping information

 

 

Employment

 

Q1. What Should I Do If I’m Interested In Working With DOS?

Please send us your cv/resume at hr@dosclothingco.com